At Nisav Technologies, we value transparency, trust, and professional accountability in every project we undertake. This Invoice and Customer Agreement Policy outlines the terms and conditions related to invoicing, billing, and customer engagements to ensure smooth and fair business practices.
Invoicing Terms
- Issuance of Invoices: Invoices are issued upon project initiation, milestone completion, or monthly (for ongoing services), based on the agreed terms in the service proposal or quotation.
- Invoice Format: All invoices are provided digitally in PDF format and sent to the client’s registered email address.
- Currency: Unless otherwise stated, all invoices are billed in USD, CAD].
- Payment Due Date: Invoices are payable within 7 to 15 working days from the date of issue unless specifically agreed otherwise.
- Late Payment: Any delay in payment beyond the due date may incur a late fee of 2% per month and may result in a temporary suspension of services until dues are cleared.
Customer Agreement
- Service Confirmation: By making a payment (partial or full), the customer confirms agreement with the scope, deliverables, timeline, and terms discussed in the proposal or official communication.
- Scope of Work: Any additional services beyond the agreed scope will be charged separately and must be confirmed in writing prior to execution.
- Project Commencement: Projects will begin only after the acceptance of the quotation and/or receipt of the initial payment as agreed.
- Change Requests: All change requests must be submitted in writing and may affect project cost and timeline.
- Communication: The customer agrees to provide timely feedback and information required for the delivery of services.
Payment Modes
We accept payments through:
- Bank Transfers / NEFT / IMPS
- Credit/Debit Cards (via Payment Gateway)
- UPI / Wallets (if applicable)
All payment instructions will be provided along with the invoice.
Taxes & Charges
Applicable GST/Tax and processing charges (if any) will be clearly mentioned in the invoice. The customer is responsible for any third-party transaction fees related to international transfers.
Confidentiality & Data Protection
All project-related documents, communications, and data shared by the client will be treated as confidential and handled in accordance with our Privacy Policy.
Refunds & Disputes
Please refer to our Refund Policy for full details on refund eligibility, timelines, and conditions. In case of any billing disputes, clients are requested to contact our support team within 7 -14 days of invoice issuance.
Legal and Authorized Payments
All payments made to Nisav Technologies must originate from legitimate and lawful sources. By initiating a payment, the client confirms that:
- The funds used are not derived from any illegal, fraudulent, or unauthorized activities.
- The payment is being made voluntarily and with proper authorization from the account holder or organization.
- The client is not engaging in any activity that violates local or international laws related to money laundering, financial fraud, or sanctions.
Nisav Technologies reserves the right to refuse or reverse any transaction suspected of being illegal or non-compliant with applicable laws and regulations. Such matters may also be reported to the appropriate legal or financial authorities, as required.
Contact Us
For any questions or concerns related to invoices or agreements, please contact us at: Email: info@nisavtechnologies.com
Nisav Technologies reserves the right to update or revise this policy without prior notice. The latest version will always be available on our website.